Refunds & Returns
Every kit is handmade with care. If something isn't right, we want to fix it. This policy doesn't limit your rights under Australian Consumer Law.
Damaged or faulty kits
If your kit arrives broken, damaged or with something missing, please email us within 7 days of delivery with your order details and a photo.
We'll send a free replacement or give you a full refund — your choice. You don't need to post anything back.
Change of mind
We don't accept change-of-mind returns or offer change-of-mind refunds, so please choose carefully before you order.
Bulk orders
Bulk orders can be cancelled for a full refund 1 week before your delivery date — please email Little Auzzie Makers at Littleauzzie_makers@outlook.com.
If you change your mind after we've started making your order, there will be no refund.
Damaged or faulty items in a bulk order are always covered, as above.
How refunds are paid
Refunds go back to the card or PayPal account you paid with. They usually show within 5–10 business days, depending on your bank.
Contact us
Email Littleauzzie_makers@outlook.com with your name and order details and we'll get back to you as soon as we can.